Support

We usually reply within two days.

Questions, bug reports or feedback: email support@ten2whale.com. If something went wrong in a game, tell us roughly when it happened and which mode you were playing.

Is any of this real money?

No. Every balance, trade and result in Ten2Whale is virtual. There are no deposits, purchases or real trades.

How does the Daily Chart work?

Every day at midnight UTC there is one new chart, the same for every player. You get one try. Your result is ranked on that day's leaderboard, and playing on consecutive days builds your streak.

I left a round by accident

A round in progress is held for you for a few minutes if your connection drops or you leave the screen. Come back to it and it picks up where you left off. After that it is finished with the trades you had made.

I forgot my password

Email support@ten2whale.com from the address on your account and we will help you set a new one. If you are still signed in, you can change it any time in Settings.

How do I change my username?

Open Settings (More, then the gear icon in the app) and enter a new username.

How do I delete my account?

Open Settings and choose Delete account. If you can't sign in, email us from the address on the account and we will delete it for you. See the privacy policy for what happens to your data.

Notifications

The app can remind you when a new Daily Chart is live. Turn reminders on under More, and turn them off any time in your phone's notification settings for Ten2Whale.